We opened the doors on our flagship Telstra store in Helensvale in 2005. This store quickly became one of the most successful Telstra stores nationally, ranking in the top 5 stores in Australia across multiple metrics regularly.
Following the success of Helensvale, came the opening of Telstra Store Harbour Town in 2011. Quickly labelled ‘The Green Machine’, Harbour Town became known as someone to contend with when it comes to excellent customer service.
A short 6 months after the opening of Harbour Town, came the addition of Telstra Store Burleigh to the business in 2012. Burleigh quickly became a force to be reckoned with, and so began some friendly and healthy competition with Helensvale.
We are very proud of the success of our three stores, and believe the reason for our success comes from our people’s commitment to providing the best customer service in every interaction.
In 2008 we were the first Telstra Licensees approved to open a Telstra Business Centre and the channel went on to establish almost 100 points of presence nationally.
Our first Business Centre was opened in 2009 on the Gold Coast and over the next 3 years we opened two additional Telstra Business Centres (TBC), one in Toowoomba and one in Brisbane. In addition to a showroom and road based sales staff, we proudly and organically grew the largest outbound telesales team in the channel without any prior contact centre experience.
Our 3 TBC’s combined, delivered the largest sales volume in the channel for almost every year since the channel commenced.
In May 2018 we won a bid for two of Telstra’s 28 new Telstra Business Technology Centre’s, a channel that is focused on Information Technology, rather than core Telstra products and services. The two new TBTC’s commenced operation in July 2019.
Techwell was created in 2017, with a mission to be the most trusted, local IT support for small-medium business owners. Techwell provides full-service telecoms and assists their clients with streamlining their technology, business phone systems and IT, as well as providing online sales strategies to help drive growth.
Techwells mission is ‘Making Technology Simple’, and it’s this mission that has led us to become Qld’s leading IT and Telecoms provider, having serviced over 5,000 businesses to date.
Formaliti is digital signature software, proudly developed in house in 2012 when our directors saw an opportunity to streamline the distribution and storage of business documents.
Formaliti allows users to securely prepare, sign, search, share, catalogue and store documents in the cloud.