Techwell Service Delivery Specialist – Gold Coast

  • Techwell Operations
  • Helensvale, Australia
The role of a Service Delivery Specialist is to project manage all stages of a customer’s solution from the point of sale to post install. This focus will include the delivery and deployment of complex customer needs by effectively communicating with customers on a day to day basis. You will be required to own projects end to end, capturing all relevant information and working with key stakeholders to deliver our complete suite of solutions. This includes incorporating phone systems, data, voice and other services relating to ICT. The role would suit a project coordinator with a winning attitude who can have fun whilst working towards exceeding performance expectations.

Want in?

You will need to possess an awesome, energetic attitude where offering positive development of solutions is part of your DNA. Specific industry knowledge of both telecommunications and the Telstra product and service offerings is preferred but not essential. Your ability to deliver professional written and verbal communications are necessary as are presentation skills.

Sound like a career path for you?

Key accountabilities

  • Scope out new work, in accordance with process and consultation with the sales team and technical experts
  • Define the key project activities within the project scope
  • Execute project activities from initiation through to closure
  • Manage project risks and potential issues
  • Engage positively, communicate effectively and build relationships with all relevant stakeholders
  • Adherence to a consistent daily roadmap to achieve key KPI’s
  • Deliver a consistent and brilliant customer experience
  • Process customer orders in multiple relevant systems proficiently and efficiently
  • Ensure regular customer communication, both verbal (phone based) and written is achieved
  • Ensure data entry accuracy
  • Assist inbound customer enquiries

Required skills

  • Strong analytical skills and critical thinking
  • Personal effectiveness to manage time and working to meet strict deadlines
  • Collaborative in approach
  • Results oriented
  • Enthusiastic, motivated and positive
  • Exceptional written and verbal communication skill
  • Proven customer service skills
  • Problem-solving capabilities
  • Embraces innovation
  • Customer service training highly regarded
  • Telstra system knowledge in Digital Business OOT, Flexcab and STS would be an advantage but not critical
  • NBN Training – DOT/TBiz/NBN product knowledge would be an advantage but not critical
  • Commitment to personal and professional growth
  • Reliability
  • Resilience

Still interested?

As a great place to work we also offer

  • Annual awards including an all expenses paid holiday – 21 awarded every year
  • Quarterly events with keynote and celebrity speakers, food trucks and fun team activities
  • Team connect events like bowling, dinners, barefoot bowls and timezone
  • Technology updates keeping you up-to-date with the latest gadgets and devices
  • Opportunity to earn above and beyond $$$ when you hit sales results
  • Meaningful community engagement opportunities to give back to those in need
  • Ongoing learning to recharge the soul with professional training and development
  • Ongoing personal and professional training and development

If this sounds like a role for you, we want to hear from you. Positions are limited, so apply now!