Techwell Portfolio Manager – Inside Sales Team

  • Techwell
  • Helensvale, Australia
The role of Techwell Portfolio Manager will be to manage a defined customer base of small to medium size business customers and deliver effective new and emerging technologies to these customers through an intimate understanding of their business (telephone based role). By providing an exceptional experience you will create loyalty and referral business across your customer base. In addition, you will be required to grow your existing customer base via telephone based prospecting. The role involves taking inbound customer calls and provide level 1 technical triage and attempt to identify potential cross sale opportunities.

At Techwell we picture a world where our solutions make running your business simple. We are a group of inspired individuals and passionate tech-heads and our customers are the core of everything we do. The Techwell team provide whole of business solutions including phone systems, multi-function devices, digital media, mobility, ICT solutions, associated applications and more. Techwell is known as the number one phone system supplier within Australia, awarded by NEC as their Unified Communications (UC) Channel Partner of the Year in 2017, 2018 and 2019


Key accountabilities

  • Develop and maintain relationships with small-to-medium size business owners
  • Create, develop and maintain a healthy sales pipeline to ensure sales targets are achieved
  • Uncover detailed knowledge of the customers’ business, objectives, needs and challenges
  • Provide Telstra product and service based solutions, as well as identify more complex, ICT and office technology leads
  • Develop and maintain a portfolio coverage plan to maximise customer advocacy
  • Deliver a brilliant customer experience with every customer every time
  • Answer inbound customer enquiries and provide level 1 (simplex) technical triage

Required skills

  • A proven sales track record
  • Portfolio management skills
  • Proven customer service skills
  • Problem solving capabilities
  • Critical thinking on your feet
  • Business acumen skills
  • Resilience
  • Discipline to working in a structured environment

Still interested?

As a great place to work we also offer

  • Annual awards including an all expenses paid holiday (21 awarded every year!)
  • Quarterly events with keynote and celebrity speakers, food trucks and fun team activities
  • Team connect events like bowling, dinners, barefoot bowls and timezone
  • Technology updates keeping you up-to-date with the latest gadgets and devices
  • Opportunity to earn above and beyond $$$ when you hit sales results
  • Meaningful community engagement opportunities to give back to those in need
  • Ongoing learning to recharge the soul with professional training and development

If this sounds like a role for you, we want to hear from you. Positions are limited, so apply now!