Full Time Receptionist/Administration

  • HTG
  • Helensvale, Australia
HTG is currently looking for a full time Receptionist to start as soon as possible.

We are seeking a friendly, outgoing, energetic person to be a part of our Reception team, managing all of our incoming calls for our Telstra Retail Stores, Telstra Business Technology Centres & Techwell calls. You will be a part of a two person team, sharing the responsibility of all key administration tasks and call volumes.

It is an exciting opportunity to be a part of a busy work environment, managing calls from our customers and completing important daily administration tasks.

The ideal candidate must have excellent communication skills, be extremely well presented with 6+ months previous reception/administration task experience & be a superstar at multitasking.

There is also a strong focus on greeting our VIP visitors & ensuring they feel welcome as soon as they enter the building. The role includes an extremely high volume of calls each day, which is why multitasking is key – being able to answer phone calls, navigate multiple computer systems & update customer details is a must if successful.

There will be daily email correspondence and this will need to be precise and accurate, as well as appointment booking for our customers.


Key Duties / Responsibilities

  • Answering anywhere from 100 – 250 calls per day from our customers
  • Transferring customers through to the correct area first time everytime
  • Pleasant phone manner & friendly, positive attitude
  • We use Windows, Gmail, Ipscape & HTG internal systems
  • Update daily call reporting
  • Booking customer appointments at our Retail & Telstra Business Technology Centres
  • Prioritising tasks throughout the day and understanding the impact of each task on the wider team

Required Skills

  • Excellent computer skills
  • Type 50+ wpm
  • Administration & reception skills
  • Multitasking
  • Prioritisation of tasks
  • Telstra knowledge a bonus!
  • Barista trained would also be a key advantage!

If this sounds like the role for you, we want to hear from you. Apply Now!