Customer Service Consultant

  • Operations
  • Helensvale, Australia
Are you looking for a new and rewarding career in customer service?

Our Customer Service Consultant role exists to proactively coordinate an exceptional customer experience by accurately providing every customer with prompt service delivery following the point of sale. Through this order delivery process, customers will feel confident with the knowledge, expertise and capability from both yourself and our team to deliver on time every time.

Requirements

Key Responsibilities and Tasks include but are not limited to:

  • Processing Telstra customer orders in multiple systems, including Siebel, MNC, Helpdesk, OOT, SEM, Flexcab, NBN Co. 
  • Achieve Daily Service Delivery Targets
  • Achieve & Exceed Daily Output Targets
  • Deliver a Brilliant Customer Experience by completing orders on time with no errors
  • Build relationships with internal Telstra team members
  • Engage positively with our customers and key stakeholders
  • Strict adherence to Daily Roadmap to ensure maximum productivity
  • Provisioning Excellence – attention to detail, quality assurance & compliance checking
  • Manage inbound & outbound customer calls with confidence and able to solve customer enquiry
  • Uncovering additional sales opportunities through inbound calls
  • Utilising multiple systems at once 
  • Accurate data entry 
  • Stock Control – depending on role

Required Skills:

  • Proven Customer Service Skills
  • Problem Solving Capabilities 
  • Excellent Communication Skills – written and verbal
  • Team player, Embraces innovation, Resilience, Punctuality
  • Time Management – working to strict deadlines
  • Confident when dealing with customers
  • Excellent attention to detail
  • Strong computer skills with the ability to multitask
  • Ability to cross skill 
  • Adaptability to change

To express your interest in this exciting opportunity to create a rewarding career with a successful growing company, please click apply now and attach your current resume and cover letter.