Cafe Operator

  • HTG
  • Helensvale, Australia
The role of HTG’s Cafe Operator is to manage the day to day operation of our modern Head Office. Our Cafe is the centre point of HTG and our people. A dedicated passion for customers, coffee and food is essential to be successful in this role as is the ability to deliver an exceptional customer experience for our guests and our people every time.

Requirements

As an experienced, passionate and creative Cafe Operator, you will be exceptional at:

  • Managing the day to day operation of a Cafe including but not limited to all barista duties, daily ordering, stock management, reporting and all financial aspects of the Cafe. 
  • Preparing the highest standard and quality of coffee & food offerings to both our staff and our customers. 
  • Providing prompt, efficient and friendly service to all staff and  customers.
  • Ensuring the overall appearance of the Cafe is clean, organised and visually presentable at all times.
  • Being hands-on preparing meals and ensuring the highest standard of food presentation.
  • Co-ordinating catering requirements for internal and external guests.
  • Displaying excellence in food hygiene and health and safety. 
  • Supporting and assisting in the implementation of HQ team initiatives. 
  • Managing point of sale and online ordering app. 
  • Ensuring implementation and alignment to all Cafe & HTG policies and procedures.

Required Skills

  • Previous Cafe Barista experience essential.
  • Proven customer service ability. 
  • Previous food handling and preparation experience is desired.
  • Immaculate personal presentation and personal hygiene skills. 
  • Ability to demonstrate initiative and willingness to work independently as well as within a team
  • Confident interpersonal skills, social awareness and the ability to build relationships with
  • staff & customers. 
  • Understand the importance of “brand” and what contributes to our “brand experience”
  • Self-motivated, detail oriented with an ability to multitask and prioritise under pressure.
  • Innovative and enjoys experimenting with new ideas
  • Exceptional communication skills

Required Qualifications

  • Previous training as a Barista and/or Management is preferred but not essential.

Other Attributes:

  • Passionate 
  • Positive 
  • A willingness to foster a great team culture at HTG 
  • Can do attitude
  • Resilient to feedback from all staff and customers
  • A team player

If this sounds like the role for you, we want to hear from you. Apply Now!