Professionalism goes beyond a handshake or wearing the finest attire. It is the way we act and interact with colleagues as well as customers. It is the impression we leave when we enter the office first thing in the morning or upon concluding a meeting.
For many, the term ‘customer experience’ connotes to the aim of achieving customer satisfaction.
In order to embody trust and integrity, a genuine relationship must be developed with customers. This is achieved through honest interactions which ensure customers feel supported and informed.
Friendship might seem like an odd value to promote within a workplace but it has been the key to HTG’s success. Being a friendly person or forming friendships isn’t all that this value encompasses.
It’s a commitment we have to make to ourselves to never stop learning. This is what lies at the heart of being curious. It is the drive to explore our passions.
We all sometimes get caught up in our day-to-day lives and personal agendas, forgetting that the small acts of kindness we engage in have an unforgettable impact
Quite often large companies set the expectation for their employees to “think outside of the box” when working on their individual portfolios, yet fail to do so
When a team of senior leaders got together earlier this year to discuss their community engagement strategy, there was no doubt in Pink Ribbon after hearing the huge response from their people.
This very special story is from Danielle Norton-Smith, and her mother’s journey with cancer. HTG collaborated with their people to identify an important community campaign, Pinky Promise.