Each day I go to work wondering who I’ll help and what problems I’ll face. As a consumer technology consultant I encounter problems that occur using day to day services. These can range from something as basic as emails not downloading to advanced issues like audio not syncing on laptop or removing specific types of notifications from an application.
Building relationships with technology
I welcome each customer and as I’ve built history and relationships with many of my Platinum customers I engage with their lives and share mine. I find it rewarding learning how different people consume technology and how they use it to improve their lives. I find it thoroughly enjoyable teaching people new ways they can interact with their devices and use them to make their life easier.
It’s the little things that count
Some things that seem so basic to the everyday technology user are a marvel to some of my customers. With this I get a new appreciation for technology each day, with something simple like sending a receipt without a scanner using your mobile phone camera and email or not having a filing cabinet with basic documents folder setup. It helps me to create profiles or systems I can implement on phones and computers to help a customer in their daily lives.
I enjoy being a Platinum technician for reasons too many to count. But if I had to pick one, it would be that I get to make a real difference to people’s lives by bringing them into the 21st century and the appreciation they have for what I do.
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